About Us
A Helping Hand at Home
At Excellence Home Care, our mission is to provide exceptional in-home care services in the community. Our team of dedicated, compassionate, and highly trained caregivers is committed to helping seniors and individuals with disabilities lead independent and fulfilling lives in the comfort of their own homes. Our services range from companionship, meal preparation, and light housekeeping to more extensive personal care and medical assistance. We tailor our care plans to meet the unique needs of each of our clients and are available 24/7 to ensure that they receive the support they need, when they need it. With a strong focus on safety and quality, we work closely with our clients, their families, and healthcare providers to ensure the best possible outcomes. Choose ABC Home Care for peace of mind and the assurance that your loved one is in good hands.
Our Values
Compassion
We demonstrate our compassion and caring through our action and words:
- We will take time to ensure each person feels listened to, secure, and understood
- We will be visible, approachable and contribute to creating a calm and friendly atmosphere
- We will provide a safe and caring setting for service users, and an efficient, effective and seamless care experience
- We will meet people’s needs for information and involvement in all care, treatment and support decisions
Achievement
We are very fortunate to have a passionate, skilled team of carers whom are always striving to deliver the best possible care.
- We will be flexible and responsive to the needs of those within our care.
- We will always consider our responsive practice and strive to constantly improve
- We will listen to all feedback, both positive and negative, in order to learn and grow
- We will continuously train and support our carers to guarantee an outstanding level of care
Respect
We understand that respect, discretion and privacy are key components to an effective caring society.
- We will maintain confidentiality with our clients, respecting their privacy and dignity
- We will act free of judgment and earnestly support each persons individuality
- We will allow for personal freedom wherever possible, upholding your independence
- We will keep all personal data under the strictest guidance in line with our privacy policy
Excellence
We are always considering our service and aim to keep up with the highest level of performance from management to carers.
- We will always put clients needs above all else within our service, going above and beyond to meet all requirements
- We will build an ongoing rapport and support system from your first consultancy throughout your entire care plan
- We will review our services periodically and take on client feedback to improve wherever necessary
- We will ensure that our customers’ own values and diversity are taken into consideration and tailor plans with the individual in mind
